| Translator's name: | Jorge Esparza |
| Lanaguage pair: | Spanish to English translator |
| Country of residence: | Mexico |
| Activity: | Acitive since 2023 |
| Membership status: | Basic member |
Send a message to this freelancer | |
Nombre completo Jorge Esparza Dirección de email jorge8214@gmail.com Para reducir el riesgo de fraude, Indeed puede ocultar tu dirección de email. De ocultarla, la empresa verá la dirección así: jorgeesparza42_5vj@indeedemail.com. No obstante, algunas empresas aún podrán ver tu dirección de email real. City, State Yuma, AZ Número de teléfono +1 928 247 4151 CV Descargar Editar Jorge Esparza BILINGUAL CUSTOMER SERVICE REPRESENTATIVE Yuma, AZ 85364 jorgeesparza42_5vj@indeedemail.com +1 928 247 4151 Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated customer's satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative bringing Over 20 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Authorized to work in the US for any employer Work Experience Unemployed Jorge Esparza April 2020 to January 2022 Presently Unemployed Customer Service Representative Mattress Warehouse - Yuma, AZ March 2008 to April 2020 Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes. Answered customer telephone calls promptly to avoid on-hold wait times. Provided primary customer support to internal and external customers in a fast-paced environment. Educated customers on promotions to enhance sales. Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort for customer satisfaction. Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. Assisted customers with setting appointments, shipping, and special order requests, and arranging merchandise pick-up at other locations. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services, and company information. Farm Labor Contractor Self Employed - Yuma, AZ February 1997 to March 2006 Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Identified issues, analyzed information and provided solutions to problems. Demonstrated respect, friendliness and willingness to help wherever needed. Maintained excellent attendance record, consistently arriving to work on time. Used critical thinking to break down problems, evaluate solutions and make decisions. Used coordination and planning skills to achieve results according to schedule. Resolved conflicts and negotiated mutually beneficial agreements between parties. Also did my own bookkeeping and my own payroll. Cashier val's liquor - Yuma, AZ January 1995 to February 1997 Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. Reviewed and resolved differences between accounting information and cash drawer. Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers. Restocked, arranged and organized merchandise in front lanes to drive product sales. Counted cash in register drawer at beginning and end of shift. Checked prices for customers and processed items sold by scanning barcodes. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance. Organized and reported on financial information to document payment histories and assist with sound financial accounting. Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. Assisted customers with special services, account updates and promotional options. Mentored new team members on POS system operation, customer service strategies and sales goals. Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches. Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance. Answered questions about store policies and concerns to support positive customer experiences. Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Used cash registers and POS systems to request and record customer orders and compute bills. Education Associate of Science in Criminal Justice Arizona Western College - Yuma, AZ September 1985 to June 1987 Skills • Translator Document review Fluent in [Language] Written Communication Flexible and Adaptable Responsible Excellent work ethic Verbal and written communication Customer Service Business process understanding Planning and Coordination Good listening skills Multitasking abilities Leadership MS Office Organization and Time management Spanish • Accounting (10+ years) • Human resources (4 years) • Management (4 years) • Bookkeeping (10+ years) • Computer skills (4 years) • Payroll (10+ years) • Bilingual (10+ years) • Accounts payable (2 years) • Accounts receivable (2 years) • Social work (Less than 1 year) • Recruiting (Less than 1 year) • Interpretation (10+ years) • GAAP (10+ years) • General Ledger Accounting (Less than 1 year) • Program Management (Less than 1 year) • Office Management (4 years) • Internal Audits (Less than 1 year) • Financial Report Writing (Less than 1 year) • Journal Entries (Less than 1 year) • Financial Analysis (Less than 1 year) • SOX (Less than 1 year) Languages Spanish - Expert Links https://facebook.com/jorge8214 https://twitter.com/pewee0628 Assessments Call center customer service — Proficient September 2021 Demonstrating customer service skills in a call center setting Full results: Proficient Customer focus & orientation — Proficient February 2021 Responding to customer situations with sensitivity Full results: Proficient Customer service — Familiar September 2021 Identifying and resolving common customer issues Full results: Familiar Call center customer service — Proficient September 2021 Demonstrating customer service skills in a call center setting Full results: Proficient Customer focus & orientation — Familiar October 2021 Responding to customer situations with sensitivity Full results: Familiar Basic attention to detail — Familiar October 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Familiar Basic bookkeeping — Familiar October 2021 Calculating and determining the accuracy of financial data Full results: Familiar Work style: Reliability — Familiar October 2021 Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar Construction safety — Proficient January 2022 Using safe practices while on a construction site Full results: Proficient Verbal communication — Proficient January 2022 Speaking clearly, correctly, and concisely Full results: Proficient Automotive maintenance — Familiar January 2022 Knowledge of vehicles, vehicle maintenance, and repairs Full results: Familiar Work motivation — Highly Proficient January 2022 Level of motivation and discipline applied toward work Full results: Highly Proficient Customer service — Familiar September 2021 Identifying and resolving common customer issues Full results: Familiar Business math — Familiar January 2022 Using basic math to solve problems in a business context Full results: Familiar Principles of accounting — Familiar January 2022 Preparing financial records according to federal policies Full results: Familiar Warehouse shift leader — Familiar January 2022 Supervising warehouse staff and maintaining safety and security standards Full results: Familiar Numerical reasoning skills — Proficient January 2022 Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs Full results: Proficient Scheduling — Familiar January 2022 Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Familiar Delivery driver — Familiar January 2022 Interpreting instructions or signs and solving problems Full results: Familiar Attention to detail — Familiar October 2021 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Familiar Protecting patient privacy — Familiar January 2022 Understanding privacy rules and regulations associated with patient records Full results: Familiar Front desk agent (hotel) — Proficient January 2022 Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient Data entry: Attention to detail — Proficient January 2022 Maintaining data integrity by detecting errors Full results: Proficient Forklift safety — Familiar January 2022 Best practices and safety hazards in forklift operation Full results: Familiar Technical support — Familiar January 2022 Performing software, hardware, and network operations Full results: Familiar Retail customer service — Proficient January 2022 Responding to customer situations in a retail setting Full results: Proficient Security guard skills — Proficient January 2022 Assessing risks, enforcing security standards, and handling complaints Full results: Proficient Mechanical knowledge — Familiar January 2022 Understanding and applying mechanical concepts and processes Full results: Familiar Management & leadership skills: Impact & influence — Proficient January 2022 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient Dog & cat groomer — Familiar January 2022 Dog and cat grooming in a salon setting Full results: Familiar HVAC technician — Familiar January 2022 Designing, implementing, and troubleshooting commercial HVAC systems Full results: Familiar Elementary school lesson planning — Proficient January 2022 Developing lesson plans for elementary-level classrooms that promote learning Full results: Proficient Medical receptionist skills — Familiar January 2022 Managing physician schedules and maintaining accurate patient records Full results: Familiar Building relationships for childcare providers — Familiar January 2022 Building positive and productive relationships with families of children ages 0–3 Full results: Familiar Project timeline management — Familiar January 2022 Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar Restaurant manager — Familiar January 2022 Managing restaurant staff and meeting customer expectations Full results: Familiar Administrative assistant/receptionist — Proficient January 2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient Office manager — Familiar January 2022 Scheduling and budgeting Full results: Familiar | |
